In English

En chatbot med maskininlärning

Oskar Lignell ; Robin Punell
Göteborg : Chalmers tekniska högskola, 2017. 42 s.
[Examensarbete på grundnivå]

Within the healthcare today communication is used with old fashion technology. Patients must make a phone call to get an answer on a general question. This could cause long idle times and is an inefficient method for simple things. The University hospital in Linköping, which has given the task to the company ÅF, is in need to simplify and make this communication more efficient. This report intends to give answers on how to make this communication more efficient with the help of a chatbot and a chat application. An investigation of different chatbots and their functionalities is also made. The prototype that has been developed is a chat application embedded in a website. The application can answer questions previously asked by patients over the phone. Depending on what type of question that was asked, the answer is presented in different ways. If the question is about where a department is located the answer will contain a picture of a map, or with a form if the patient want to book an appointment. The prototype does not store any personal information since nothing more than a demonstration of how a chat application can work has been made.

Nyckelord: chatbot, chat application, health communication

Publikationen registrerades 2017-06-15. Den ändrades senast 2017-06-15

CPL ID: 249886

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