In English

Goal setting to enhance training transfer An investigation among participants, customers and vendors in engineering training

Göteborg : Chalmers tekniska högskola, 2015. 57 s. Master thesis - Department of Applied Information Technology, Chalmers University of Technology, Göteborg, Sweden; 2015:154, 2015.
[Examensarbete på avancerad nivå]

Transfer of training to performance has historically been and is still today an issue for organisations wanting a return on training investments. This study investigated whether training vendors should consider working with goal setting as a method to enhance customer training transfer and how they could do it. Three research questions were formulated to support the study’s aim: (1) Is goal setting perceived as a viable method to enhance customer training transfer? (2) How could training vendors work with goal setting to enhance customer training transfer? (3) What are the possible difficulties using goal setting as a method to enhance customer training transfer and how could you overcome them? The evidence presented in this report suggested that goal setting is perceived as a viable method to enhance customer training transfer to some degree. Training professionals and others that had worked with goal setting extensively for this purpose were more positive than those who had not. A goal setting process was suggested including setting of common training goals based on an organisation’s required performance specification and gap analysis. The process also included setting of individual training goals to challenge each participant. Difficulties suggested by the evidence presented were categorised to difficulties concerning leadership, the process of goal setting, the buyer-seller relationship, lack of resources, individual characteristics of the training participants and match between training and participant. Solutions to overcome this difficulties were also suggested. Training vendors are advised to consider using goal setting as a method to enhance training transfer, keeping the suggested difficulties in mind when adapting the proposed goal setting process. The goal setting process is recommended to adapt to each organisation and evaluate to ensure enhanced transfer of training. Goal setting is suggested to be happening in all organisations, whether formal on paper or informal in people’s minds. Therefore it is concluded that it is not really a question whether goal setting should happen or not, but how to do it most effectively. This thesis has contributed with suggestions regarding how to use goal setting effectively in the training context.

Nyckelord: Training, transfer, goal setting, stakeholder involvement, performance

Publikationen registrerades 2017-02-06. Den ändrades senast 2017-02-06

CPL ID: 248013

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