In English

Automatised analysis of emergency calls using Natural Language Processing

Emarin Andersson ; Benjamin Eriksson ; Sofia Holmberg ; Hossein Hussain ; Lovisa Jäberg ; Erik Thorsell
Göteborg : Chalmers tekniska högskola, 2016. 62 s.
[Examensarbete för kandidatexamen]

The operators at SOS Alarm receives thousands of calls each day at the different emergency medical communication centres, owned by SOS Alarm, all over Sweden. A subset of these calls contain room for improvement and the operators could learn to improve from these calls. The work of finding – and analysing – these calls is however too tedious to be done by a human. This thesis presents four automatised solutions to this issue. The human factor is removed and the job of finding and analysing the calls is done by a computer.

It is shown that it is po

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