In English

Developing a user-centered software development process - enhancing usability and customer focus.

Josefin Nimstedt ; Martin Rodriguez
Göteborg : Chalmers tekniska högskola, 2010. 67 s.
[Examensarbete på avancerad nivå]

Competition among IT-companies for market shares increases daily. To win customers' trust, companies must offer high quality and user-focused solutions to an affordable cost. This master thesis focuses on changing the approach of an IT-consulting company, based on an interaction design perspective. Following a self-diagnosis through an analytical study, issues were clarified with a need of focused requirement management. An improvement strategy was applied and through its outcome, a new software development process was created, considering the early involvement of the user. A pilot study was conducted with the created process, emphasizing known methods, streamlining communication and development, in order to evaluate the new approach. It resulted in a customized process that fulfilled the company’s criteria, increasing their awareness of a user-centered process’ impact. The decision to implement the new development process still remains within the company, since their willingness as organization is a pre-requisite.



Publikationen registrerades 2010-12-28. Den ändrades senast 2013-04-04

CPL ID: 131917

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